Managed SOC
A security operations center, without building one.
We run your SIEM, tune the detections and staff the screens around the clock. Your team hears from us when something matters, with the context to act on it.
Bring your own SIEM or use ours. Supported platforms are confirmed at scoping.
ops.example.com/detections
Simulated environment, real workflow.
Operating model
Your SIEM, run by people who tune it weekly.
Monitoring is only useful if the signal is clean. Half the job is tuning, and we do it every week.
Coverage
- Hours
- 24/7/365, follow-the-sun analyst shifts in the USA and India
- Platforms
- Your SIEM, or ours, plus EDR, identity, email, firewall and cloud logs
- Detection engineering
- Rules mapped to MITRE ATT&CK, tuned weekly against your environment
- Your contact
- Named lead analyst and a shared escalation channel
- Model
- Fully managed, or co-managed with shared queues
Escalation flow
- 1
00:00 · alert fires
Collect
We onboard your log sources, check they are parsed correctly and alert when one goes quiet.
Continuous
- 2
00:04 · triaged
Triage
Analysts review every alert that passes tuning, enrich it and decide whether it is real.
Target: per severity, in your SOW
- 3
00:11 · on-call phoned
Escalate
Confirmed threats reach your on-call contact with scope, evidence and the recommended action.
Phone for critical · channel for high
- 4
+7d · rule tuned
Tune
False positives become rule changes, so the same noise does not come back next week.
Weekly
Clock times show one illustrative case. Your SOW sets the target for each stage.
What we commit to in your contract
Each metric gets a target per severity in your statement of work (SOW), and every monthly review reports our times against it.
- Critical response
- Under 15 minutes, 24/7Clock starts: critical alert or callClock stops: an analyst is working it
- Time to acknowledge
- Clock starts: Alert firesClock stops: a named analyst owns the case
- Time to escalate
- Clock starts: Threat confirmedClock stops: your on-call contact is told
- Log source alerting
- Clock starts: A source goes quietClock stops: you hear from us
How each severity reaches you
- Critical
Escalation: Under 15 minutes, 24/7
Channel: Phone + channel
- High
Escalation: Within 1 hour
Channel: Channel + ticket
- Medium
Escalation: Within 4 business hours
Channel: Ticket
- Low
Escalation: Monthly report
Channel: Report
Signal, not noise
Thousands of alerts in. A short list of real incidents out.
Tuning and triage cut the volume before it reaches an analyst, and every confirmed incident is tracked to containment. Your monthly review shows these charts for your estate.
| Stage | Count |
|---|---|
| Alerts | 12,480 |
| Triaged | 1,920 |
| Incidents | 46 |
| Contained | 46 |
Simulated environment, real workflow.
Mean time to detect
3.2h▼ 5.9hAlerts per analyst / day
88▼ 122Detections mapped to ATT&CK
81%▲ 39%False positive rate
17%▼ 21%
| Measure | First | Latest |
|---|---|---|
| Mean time to detect | 9.1h | 3.2h |
| Alerts per analyst / day | 210 | 88 |
| Detections mapped to ATT&CK | 42% | 81% |
| False positive rate | 38% | 17% |
Simulated environment, real workflow.
Follow the sun
One queue, watched around the clock.
Events from every region land in one case queue, worked by analyst teams in the USA and India. AI-assisted triage groups and summarizes alerts; an analyst makes every call that matters.
AI drafts the summary and suggested next step. A named analyst approves or rejects it, and the decision is logged.
Every technique our red team uses on your estate becomes a detection rule here, tested before it ships.
Rules are mapped to MITRE ATT&CK, so coverage gaps are visible by technique, not by gut feel.
Every month
What lands on your desk.
A monthly review with your lead analyst. Quarterly, we walk your leadership through trends.
Alert and case summary
Volume, outcomes and the escalations that mattered, in plain language.
Detection coverage map
Which attack techniques you can see, which you cannot, and what would close the gap.
Tuning log
Every rule added, changed or retired, with the noise it removed.
Log source health
Sources that dropped, changed format or never arrived.
Recommendations
Three to five changes, ranked by the risk they remove.
Service metrics
Acknowledge and escalation times against the targets in your contract.
FAQ
Questions buyers ask us.
Anything else, ask an expert. You will talk to an analyst, not a script.
Do you need access to our SIEM?
Yes, analyst access to your SIEM and read access to key consoles. If you do not have a SIEM, we provide one and name it in your SOW.
Can our internal team work the same queue?
Yes. Co-managed is common: your team takes business hours, or certain alert types, and we cover the rest.
Will you take action on our systems?
A managed SOC escalates. If you want analysts to contain threats directly, that is our MDR service.
How do you reduce false positives?
Weekly tuning against your environment. Every suppression is logged and reviewed, so we do not hide real attacks.
Does this help with compliance?
Yes. Monitoring logs, case records and monthly reports are common evidence for SOC 2, ISO 27001 and PCI DSS.
See your alerts through our analysts' eyes.
A 30-minute session on your current alert volume and what a tuned SOC would surface.