Managed SOC · MDR · NOC · IR
Security operations run by the people who tested you.
The run-it-for-you side of our consultancy. What our testers prove an attacker could do, our analysts watch for around the clock, and report in plain language.
24/7 coverage without hiring a night shift. Critical incidents answered in under 15 minutes.
Simulated environment, real workflow.
What we run
Six services, one operations team.
Buy one, or combine them. Every service shares the same analysts, case system and reporting, and the same consultants behind them.
Inside the console
Every action, visible to you.
You see the same cases, timelines and reports our analysts work from. Nothing happens in a black box.
From detection to contained in minutes
Analysts confirm the threat, act under your playbook and write it up the same day.
- Pre-approved response actions
- Full timeline for every case
- Call-out for anything critical
ops.example.com/cases/CASE-8812Simulated environment, real workflow.
Fewer alerts, better ones
Weekly tuning removes noise, so the alerts that reach an analyst are worth their time.
- SIEM run and maintained for you
- Rules mapped to MITRE ATT&CK
- Log source health checks
ops.example.com/detectionsSimulated environment, real workflow.
Uptime you can report on
Sites, devices and links watched around the clock, with patching and changes in agreed windows.
- Monitoring for every site and link
- Change control with rollback plans
- Monthly uptime and capacity reports
ops.example.com/networkSimulated environment, real workflow.
Hunts with a written outcome
Each hunt starts from a hypothesis and ends with findings, new detections or logging fixes.
- Hypotheses from current intelligence
- Findings escalated straight to response
- Every hunt leaves a new detection
ops.example.com/huntsSimulated environment, real workflow.
Responders already on retainer
When something big happens, a team that knows your environment takes command and preserves evidence.
- 24/7 response from named responders
- Forensics with chain of custody
- Reports fit for counsel and insurers
ops.example.com/ir/ENG-0417Simulated environment, real workflow.
Measured, not promised
Noise in. Contained incidents out.
Tuning and triage turn thousands of alerts into a short list of real incidents, and every one is tracked to containment. Your monthly review shows these same charts for your estate.
| Stage | Count |
|---|---|
| Alerts | 12,480 |
| Triaged | 1,920 |
| Incidents | 46 |
| Contained | 46 |
Simulated environment, real workflow.
Mean time to detect
3.2h▼ 5.9hAlerts per analyst / day
88▼ 122Detections mapped to ATT&CK
81%▲ 39%False positive rate
17%▼ 21%
| Measure | First | Latest |
|---|---|---|
| Mean time to detect | 9.1h | 3.2h |
| Alerts per analyst / day | 210 | 88 |
| Detections mapped to ATT&CK | 42% | 81% |
| False positive rate | 38% | 17% |
Simulated environment, real workflow.
Advice that stays
Every red-team finding becomes a detection here.
Managed services are the run-it-for-you side of our consultancy. The techniques our testers prove against your estate are the ones our analysts watch for.
Pentest and red-team techniques are written up as detections and replayed to prove they fire.
AI-assisted triage groups, enriches and summarizes alerts. A named analyst makes every decision, and each one is logged.
Closed cases flow into the audit file as evidence for SOC 2 and ISO 27001 controls.
Getting started
Live in weeks, not quarters.
Fully managed or co-managed with your team. Onboarding time is set out in your SOW.
- 01
Scope
We agree what is covered, who to call, and which actions analysts may take without asking.
Output: Escalation runbook
- 02
Connect
Log sources, EDR and network devices are connected and checked for gaps.
Output: Log-source gap list
- 03
Tune
A baselining period removes noise and fits detections to how your business runs.
Output: Tuned detections
- 04
Operate
Full 24/7 coverage, a named lead and the first monthly review.
Output: First monthly review
ops.example.com/queueWorks with
Part of one accountable team.
Managed services connect to the rest of Resilient Privacy, so findings, fixes and evidence move without hand-offs.
FAQ
Questions buyers ask us.
Anything else, ask an expert. You will talk to an analyst, not a script.
Which tools do you support?
We work with your existing SIEM and EDR stack. Clients commonly run tools such as Microsoft Sentinel, Splunk, CrowdStrike or SentinelOne, alongside their identity and cloud platforms. We confirm yours at scoping.
What are your response times?
Critical: under 15 minutes, 24/7. High: within 1 hour. Medium: within 4 business hours. Low: in the monthly report. We report against these every month.
How do you use AI in the SOC?
AI groups related alerts, enriches them and drafts a summary with a suggested next step. An analyst reviews every one and makes the call; response actions run only under playbooks you approved.
Is it really 24/7?
Yes. Follow-the-sun analyst teams in the USA and India are on shift around the clock, not on call from home.
Where do you work?
We are headquartered in the USA, our main hub, and deliver remotely to clients in 15+ countries. Our analysts and support team work from the USA and India.
Can you work with our in-house team?
Yes. Co-managed is common: you keep the work you want and we cover the rest, in the same queue.
What happens during an incident?
We contain first, tell you what we did, then run the investigation and write it up.
See what your operations center would look like.
A 30-minute call with an analyst lead, scoped to your environment and the findings you already have.