Managed NOC
Your network, watched and maintained around the clock.
Engineers monitor sites, devices and cloud links, fix what breaks, and run patching and changes in agreed windows. You get uptime numbers you can show the board.
Works with most major network, SD-WAN and cloud vendors. Yours are confirmed at scoping.
ops.example.com/network
Simulated environment, real workflow.
Operating model
Watched, patched and changed on schedule.
Outages and incidents often start in the same place. Our NOC and SOC share one case system, so a failing firewall is never just an IT ticket.
Coverage
- Hours
- 24/7/365 monitoring; remediation in agreed hours or around the clock
- Scope
- Routers, switches, firewalls, Wi-Fi, SD-WAN, servers and cloud network links
- Change control
- Planned changes with risk rating, rollback plan and your approval
- Patching
- Monthly cycle for network gear and servers, emergency patches on demand
- Your contact
- Named service manager plus a shared ticket queue
Escalation flow
- 1
00:00 · link down
Monitor
Availability, latency, capacity and configuration drift across every site and link.
Continuous
- 2
00:06 · carrier fault
Diagnose
An engineer works out whether the cause is hardware, carrier, config or a security event.
Target: per priority, in your SOW
- 3
00:40 · service restored
Fix or escalate
We fix what we manage, and chase carriers and vendors for what we do not.
Restore target: per site, in your SOW
- 4
+2d · root-cause note
Close and learn
Each P1 gets a short root-cause note and a change to stop it happening again.
Within the window agreed in your SOW
Clock times show one illustrative case. Your SOW sets the target for each stage.
What we commit to in your contract
Each metric gets a target per severity in your statement of work (SOW), and every monthly review reports our times against it.
- Time to respond
- Clock starts: Alert firesClock stops: an engineer is working it
- Time to restore
- Clock starts: Incident openedClock stops: service back, per site
- Root-cause note
- Clock starts: P1 closedClock stops: written cause and fix delivered
How each severity reaches you
- Critical
Updates to you: Continuous until restored
Fix lands: Immediately
- High
Updates to you: Interval set in your SOW
Fix lands: Immediately
- Medium
Updates to you: Daily
Fix lands: Scheduled with you
- Low
Updates to you: On change
Fix lands: Next maintenance window
Uptime you can report on
Less downtime every month, and headroom before it runs out.
Root-cause fixes after each P1 bring unplanned downtime down; capacity is watched so a link is upgraded before it saturates.
| Period | Value (m) |
|---|---|
| Jan | 128.0 |
| Feb | 96.0 |
| Mar | 71.0 |
| Apr | 64.0 |
| May | 41.0 |
| Jun | 35.0 |
| Jul | 22.0 |
| Aug | 18.0 |
Simulated environment, real workflow.
Upgrade planned at 75
| Measure | Value |
|---|---|
| Peak use | 62 of 100 (Elevated) |
Simulated environment, real workflow.
Headroom for 2× traffic
| Measure | Value |
|---|---|
| Peak CPU | 38 of 100 (Low) |
Simulated environment, real workflow.
Every month
What lands on your desk.
A monthly service review with your service manager, and the reports behind it.
Uptime report
Availability by site and service against the target in your contract.
Incident summary
Every outage and degradation, root cause and time to restore.
Patch status
Devices patched, pending and exempt, with the reason for each exemption.
Change record
Changes made, their outcome and any rollbacks.
Capacity outlook
Links and devices nearing limits, with the date they will hit them.
End-of-life list
Hardware and firmware going out of support in the next 12 months.
FAQ
Questions buyers ask us.
Anything else, ask an expert. You will talk to an analyst, not a script.
Do you replace our IT team?
No. Most customers keep their team for projects and users, and hand us monitoring, patching and out-of-hours response.
Can you work with our carriers and vendors?
Yes. With a letter of authority we open and chase tickets with your carriers and hardware vendors directly.
How do you handle changes?
Every change has a risk rating, a rollback plan and your approval, and runs in a window you agree.
What uptime do you guarantee?
Targets are set per site and service in your contract and reported monthly.
Why buy NOC from a security company?
Because a failed firewall update and an attack look the same at 3 a.m. Our NOC and SOC see the same cases.
Managed services
Runs alongside the rest of the team.
Know your network is up before your users ask.
We map your sites and devices and show what 24/7 NOC coverage would look like.