Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Resilient Privacy ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Resilient Privacy provides cybersecurity consulting, managed security services, threat intelligence, and related security solutions. Our services include but are not limited to:

• Security assessments and audits
• Incident response services
• Managed security operations
• Threat intelligence and monitoring
• Security consulting and advisory
• Training and awareness programs

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and current
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit malicious code or conduct security attacks
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for illegal or unauthorized purposes

5. Payment Terms

Payment terms for our services are as follows:

• Fees are billed in advance for subscription services
• Consulting services are billed upon completion or as specified in the engagement
• All payments are non-refundable unless otherwise specified
• Late payments may result in service suspension or termination
• Prices are subject to change with 30 days notice

6. Intellectual Property Rights

Our services and content are protected by intellectual property laws. You acknowledge that:

• We retain all rights to our proprietary technology and content
• You may not copy, modify, or distribute our intellectual property
• Any improvements or modifications to our services belong to us
• You retain rights to your own data and content

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

8. Service Level Agreements

Our services include specific service level agreements (SLAs) that define:

• Uptime guarantees and availability commitments
• Response times for support and incident response
• Performance metrics and quality standards
• Remedies for SLA violations

Specific SLA terms are provided in your service agreement.

9. Limitation of Liability

To the maximum extent permitted by law, Resilient Privacy shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from security incidents or data breaches
• Any damages exceeding the amount paid for our services

10. Indemnification

You agree to indemnify and hold harmless Resilient Privacy from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination

Either party may terminate this agreement:

• For convenience with 30 days written notice
• Immediately for material breach of these terms
• Upon non-payment of fees

Upon termination, your access to our services will cease, and we will delete your data in accordance with our data retention policies.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of New York. Any disputes shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Binding arbitration in New York, NY

13. Force Majeure

Neither party shall be liable for any failure to perform due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new terms on our website. Your continued use of our services constitutes acceptance of the modified terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: